All you need to know about eMobike: our solution for renting electric bikes

About eMobike?

eMobike is a new way to enjoy the city, enjoying the best of biking and the advantages of the latest technology.

How to acces eMobike?

If you are accommodated in a hotel with eMobike stations, you can go to the reception desk, and they will help you to enjoy the service.

If eMobike service is not available in your hotel, please, request information in via info@e-mobike.com. 

When can I use eMobike?

The service is available from 7h to 22h.

How much does it cost? (price for e-bike)

*Prices are subject to change depending on the city and season.

When I have to pay the service?

When you check out the hotel

What if I exceed the time?

If you exceed the time you requested in the contract, you will have to pay 3 euros additional per hour exceeded (as long as it is within our service timetable) up to a maximum of 25 €. In case the time exceeded is out of the service timetable, you should pay an economic penalty of 50 euros.

How I can park my eMobike?

Your eMobike has a smart-lock that you should activate to leave it anywhere with total security.

Note: Please, remind pass the cable through the frame, always, and close well the padlock.

Also, you can leave the bike at any available eMoparking.

What is eMoparking?

The eMoparkings are ‘stations rotation’, where you can park your bike and go freely for a drink, visit any monument etc. It is free.

What is eGuide?

eGuide is an APP available on Android Market and Apple store with several routes and points of interest that allows you to discover and enjoy the city, freely.

How does my eBike work?

It works like a normal bicycle with a Shimano shifting of 3 gears. Once the control panel is activated, you can select the level of support in assisting pedaling.

What autonomy has the eBike?

It has autonomy of 40 km, which may vary depending on the slopes during your travel and the weight of the user.

What is assisted pedaling?

It is a system that is activated by the electric engine once we start pedaling, reducing the effort depending on the level support selected.

What to do in case of having a breakdown?

If you have any kind of failure, please report it to the station / hotel and activate the smart-lock and we will solve the problem.

What if someone steals my eMobike?

Your eMobike is assured; in case of theft, you must inform the station and we'll fix the problem.